What is the Difference Between 1300 and 1800 Numbers?

Ever pondered the distinctions between 1300 and 1800 numbers and which would be most appropriate for your company? Which one ought you to pick for your business? Are 1300 numbers free or Are 1800 numbers free?

Both numbers have precisely the same features, functions, and configuration options. They are the same in that regard. Both of these numbers are totally portable and available nationally, thus they are not bound to a certain phone exchange or region. Additionally, they provide a variety of call handling and routing solutions that may be customized to meet specific company requirements.

Since 1800 numbers have been in-use in Australia for a long enough period of time, the majority of people are pretty much familiar with them and feel confident when calling. The popularity of 1300 numbers is not well recognized.

Difference between 1300 and 1800 Numbers:

Any landline or mobile phone in Australia can accept calls from 1300 and 1800 numbers because they are location-independent. You can transfer your phone number whenever you move because it is a virtual service and won’t cost you anything to move. For the duration of your business, you can keep the same phone number. Where there are differences is in call costs, both for the caller and the owner of the 1300 or 1800 number.

Account holders of the 1300 and 1800 numbers are both charged for all incoming calls. The cost is set by the call’s origin and is based on the rate there. Because the caller and the recipient split the cost of the call.

• 1300

Calls to a 1300 number are shared by the caller and your business from any landline in Australia, charged at the local rate. This is the rationale behind the frequent use of the term “local rate numbers” to describe 1300 numbers. Higher call rates apply when calling from a mobile device. The mobile phone carrier determines them, and they vary between service providers. The owner of the 1300 number cost is also subject to these call, which are established by the 1300 number’s service provider.

• 1800

The 1800 number’s owner is liable for covering the cost of each call. The caller is not responsible for paying for the call. An 1800 number cost is free from any landline in Australia. This is the rationale behind the frequent use of the terms “Toll-Free” or “Free Call Numbers” to describe 1800 numbers. Prior to the ACMA ruling that a free call should be free regardless of the dominant communication device, calls from mobile devices to the 1800 numbers were frequently charged by the mobile carriers, and the caller faced a cost. Since that time, the calling party is no longer charged for any calls to 1800 numbers. There is a charge for each incoming call to the 1800 number, and the cost varies.

1300 and 1800 Numbers are Quickly Becoming a Need for Businesses

Call Cost to Caller

The cost of a local call applies to calls made from any landline in Australia to a 1300 number. It is for this reason why 1300 numbers are frequently referred to as Local Rate Numbers. When phoning from a mobile phone, higher fees apply. They differ between carriers and are decided by the mobile phone firm. When dialing an 1800 number from any Australian phone line, even a mobile, the call is free. Due of this, 1800 numbers are frequently referred to as Toll Free or Free Call Numbers.

Call Cost to Account Holder

Both numbers’ account holders are charged for each incoming call. The price is determined by the call’s origin and is charged at that location’s rate. The rates at which calls are charged vary between the different numbers. Due to the fact that the call cost is split between the caller and the account holder, call rates for 1300 numbers are often lower.

There are three call sources, and their call rates vary generally:

• Local Calls are calls to landlines made from the neighborhood where the 1300/1800 number is being forwarded.
• Landline calls that come from outside the local calling region of the 1300/1800 number are classified as national calls.
• Calls made from a mobile phone anywhere in Australia are referred to as mobile calls.

The price differential between 1800 and 1300 numbers has decreased due to competition among incoming number carriers and the significantly greater availability of 1800 numbers. Because 1800 numbers are now far less expensive than 1300 numbers, businesses may now provide a free call service to their consumers.

1800 and 1300 numbers provide many benefits:

Transportable

Keep a single number throughout the existence of your company and transfer it from location to location as well as from service provider to service provider.

Flexible

With options for routing that let you choose which phone should ring when someone calls a given number based on details like the caller’s location, the time of day, and whether your phone is being used or not.

Measurable

With integrated reporting features that let you assess and evaluate the success of marketing efforts.

National

Promote a single number for your company that can be used by clients everywhere in Australia, either for free or for the cost of a local call. Additionally, you may offer your clients additional support hours by, for instance, routing calls to your Perth office after 5:00 p.m. EST, when your employees on the east coast have finished for the day.

Professional

Business phone numbers 1300 and 1800 are well-known for being in this category. Even if you operate without a permanent office, having one gives your company a more trustworthy appearance.

How Do You Choose the Best option for you?

There used to be a problem where more people would call an 1800 number than a 1300 number, but this issue is now less of a concern. Both types of numbers have comparable establishment fees, monthly charges, national and mobile rates.

If the majority of your calls will be local, landline-to-landline calls, the 1300 number is the best choice. The initial free minutes will typically cover the majority of calls, so your costs will frequently be close to your monthly service fee.

If the majority of calls aren’t local, landline-to-landline calls, the cost difference between 1300 and 1800 numbers isn’t very noticeable. If so, you might opt for an 1800 number so that your customers can contact you for free.

Which sort of 1800 number or 1300 number has the best number or word available for your business should also be taken into account. You and your clients will have an easier time remembering numbers that spell words or have repeated patterns.

Are 1300 numbers free in Australia or are 1800 numbers free in Australia? Quantacom aims that, we have provided enough information related to that question in this blog.