What are the 10 best business phone systems in Australia?
Curious about what constitutes a business phone system? Look no further than Quantacom for the answers. A business phone system is a crucial tool that facilitates seamless communication within and beyond an organization. Our expertise lies in providing top-notch business phone systems, catering to small businesses that demand high-quality cloud phone systems australia and VoIP capabilities. Quantacom’s commitment to excellence ensures that your small business can harness the power of advanced communication solutions, including VoIP phone systems and PBX functionality, to foster growth and success in a highly competitive business environment.
As the increasing factor emerges in remote and hybrid teams, shifting to cloud-based phone services has a landmark impact on businesses. Now a days, businesses of almost every size can accessible to the necessary telecom features to make and take in-team, inbound and outbound phone calls. It depends on wherever they got good and fast connection. The voice over internet protocol system offers multiple features which helps in communications and date driven insights converts into sales and user experience.
Stick to the article and discover top 10 business phone systems in Australia along with key features.
Best Business Phone Systems in Australia:
In today’s rapidly evolving business landscape, efficient communication is paramount, making the choice of a suitable phone system a critical decision for small enterprises. Enter the realm of VoIP (Voice over Internet Protocol), a game-changing technology revolutionizing the way small business phone systems operate. A VoIP-based business phone system offers cost-effective and scalable solutions, accommodating the unique needs of small businesses.
Unlike traditional PBX phone systems, which can be cumbersome and costly to maintain, VoIP leverages the power of the internet to transmit voice data seamlessly, resulting in enhanced connectivity and flexibility. So, what exactly is a business phone system? In essence, it’s the lifeline of your organization, a dynamic conduit for communication that can propel your small business towards success, and VoIP is the driving force behind this evolution.
Key Features of Business Phone Systems in Australia
Reliability
Businesses needs to ensure that in-office and remote workers have quick and easy access with a stable internet connection before investing into new phone systems. Reliability and round a clock help desk can be the essential part while setting up your small business phone systems in Australia. System downtime can have immense negative effect on businesses and their workings.
Cost
Before jumping to select your business phone system, must give a thorough look to short-term and long-term costs effects. Here from cost, we particularly mean to look for full fledge expenses regarding business phone systems. It can include price of package, hardware association, cost of calls or any other feature. Always look for a provider that offers unlimited VoIP calls and videos.
Easy Setup
This is the major reason of shifting businesses phone systems into smart systems. No small business phone systems operator requires a hard work of setups which effects their sales and support teams. New office phone system must have smart features and easy accessibility that your team gets quick benefits rather waiting too long to even start the setup.
Voicemail to Email
Voicemail is a very important feature of any phone system for business. It ensures the customer and clients cannot get connection should have a chance to log queries or questions. With PBX systems, it is pretty easy to send voicemails directly to your inbox. One of the benefits for voicemail to emails is, a remote worker can easily check the follow-up voicemails from their own devices. It also allows them to ensure that all messages or queries are responded on time and promptly.
This feature also allows you to create a digital archive voicemails which can be utilized in developing relationships or issues. They can also be helpful in trainings and data analysis.
Auto Attendant
It is the much needed feature in business phone systems to setting up and automated answering system. It allows you to greet the customer automatically and provides necessary information even reach the caller to the required extension. This feature particularly saves the time and money and works efficiently.
Scalability
From initial stages to the stages of success and market domination, your business has a goal for growth and your phone system should as well. Once you reach to the track of growth, explore the options for upgrading packages. Switch to a hosted PBX system and adding more users, handsets and phone lines.
Fax to Email
We support environment sustainability so, reduce paper waste when you upgrade your business phone systems by choosing email feature. This will convert faxes into pdf files and send to your inbox. It benefits a lot in keeping data.
Audio while on Hold
During calls, hold is the most annoying thing. One can improve it with a recorded custom playlist of calm-inducing music or even an audio announcements. This can be important information or some marketing stunt.
Mobile-Friendly
Globally, mobile VoIP calls are predicted to increase by over 13% till 2025. Apart from physical handsets, it will allow agents to take calls from laptops, tablets or cellphones. This will promote more hybrid work and eventually will help you in cost efficiency.
Online Portal
Hosted PBX or cloud based system should include online desk to manage the phone systems. It will create a track for your company using data to drive growth which allows clear insight into KPIs.
It is beneficial to toggle call features on and off, as well as generate automated reports, to understand and manage your conversations in the future.
This is the entry point for your organization to use data to drive development, providing you with clear visibility into key performance indicators (KPIs) such as average call duration, time in line, handling time, resolution rate, cost per contact, and the most prevalent requests and effective scripts.
Top 10 Best Business Phone Systems in Australia
Microsoft Teams Phone
According to Microsoft, 82% of organizations save money by shifting to the cloud. Its phone system assists businesses in doing so by covering both outgoing and incoming calls, letting users to interact globally from any Windows, iOS, or Android device.
Microsoft’s gold mark is on reliability and audio quality, guaranteeing consistent and understandable communication wherever in the globe. Call transfer, auto attendants, call queues, and 24/7 customer care by phone and online messaging are among its innovative features.
This system will be of particular interest to individuals who are already subscribers to Microsoft 365. It offers excellent value plans, including a free version for 100 users.
Nexgen
Nexgen is an Australian-owned firm that is well-positioned to understand regional business requirements. It has a robust telephone network with high speeds and minimal downtime. In the event of a problem, it also provides polite customer care from Australia.
Voicemail to email, auto-attendant, call forwarding, phone number recognition, and music on wait are all built-in features that provide a solid platform for businesses to build their ideas on.
Nexgen’s packages are customizable and adaptable, taking into consideration a company’s current and future demands. As a result, tariffs are only published on a quote-by-quote basis, making it difficult to compare the company’s services to those of other phone system providers.
Ooma
Ooma is a small-business phone service provider that aims to give a high-quality experience to startups and small enterprises.
As a result, it has fewer functionality but is more cost-effective for businesses with limited resources. Its strategy is straightforward, with built-in capabilities such as a virtual receptionist, caller ID, and conference calling.
Software linkages appear to be the missing piece of the jigsaw. With the inability to exchange data with customer relationship management (CRM) software making it a less scalable solution in the long run.
RingCentral
RingCentral’s MVP system is an Omni channel solution that supports texting, video, and phone calls. These connections are completely connected, enabling flexible communication across all mobile devices.
RingCentral provides enterprise-level capabilities for organizations of all sizes, from team chat and video meetings to inbound and outgoing calls. The full capabilities of the suite include call logging, monitoring, and recording, as well as mobile-friendly HD voice and video.
With simple connectors to tools like Salesforce, Microsoft 365, and Zen desk, you can tailor the package to your specific needs while easily sharing data between platforms. With real-time analytics and actionable reporting, this data comes into its own.
RingCentral also has an industry-leading uptime of 99.999% and a carrier-grade infrastructure that runs around the clock to assist organizations from Perth to Sydney.
Pricing is determined by the number of users, with different packages combining various features. This enables for simple scaling as your business expands.
RingCentral is focused to helping your business stay connected with affordability at its core, offering unparalleled uptime, enterprise-grade security, and a slew of options to enable you tailor your communication solution
8×8
8×8 provide multiple tiers of corporate telephone systems that include contact center capabilities as well as team chat, business calls, and video meetings.
Its base subscription includes an auto-attendant, team chat, voicemail to email, and standard connection with Microsoft 365 and Google Workspace.
These capabilities are carried over to the X2 subscription, which includes unlimited calls, enterprise-level integrations, and secure cloud-based faxing.
Nextiva
With carrier-grade data centers and 99.999% uptime across its cloud-based network, Nextiva’s strength is reliability. This is a significant selling feature for the company, which advertises 24-hour network monitoring and provides real-time status reports.
This foundation emphasizes high-quality telephony and services such as online surveys, live chat, file sharing, and advanced analytics. While the system is simple to set up and operate, its cost is based on team size. Which may cause problems when rapidly increasing small company phone systems.
GoToConnect
GoToConnect has a lot of capabilities, including over 100 tools for calling, team collaboration, video conferencing, and mobile use. This enables customers to develop a bespoke system that fits with their business requirements.
Companies are free to utilize services. Like custom hold music, call management, and screen sharing as needed, with pricing levels based on the number of users.
While this may appear to be a complicated setup, businesses do not need to install any new equipment to get started since GoToConnect handles all ongoing maintenance and updates. They also provide email and phone assistance.
Comsource
Comsource ranks high in customer satisfaction since it is situated in Australia and has dedicated account managers to assist with setup and ongoing support. As a one-stop shop for business communications, the company offers conference phones, cordless handsets, and a robust mobile app to complement its business VoIP softphone platform.
This emphasis on hardware makes it more difficult to obtain a sense of the software features available, with complete package information and price given only upon request.
Aircall
With a cloud-hosted corporate phone system that can be set up in just a few clicks, Aircall has simplicity on its side. It provides calls, video chat, and messaging across devices. It is a quick and cost-effective alternative to a traditional contact center.
With this in mind, it simply interacts with CRM tools such as SalesForce, Zendesk, Hubspot, and Slack. It also provides a sophisticated analytics package to assist firms in tracking KPIs and process efficiency over time.
Because the program requires a minimum of three users, small businesses may wish to explore elsewhere. Prices are dependent on the quantity of features necessary, allowing businesses to choose the best of tools for their needs.
Avaya OneCloud
With its successful IP Office platform, Avaya has had a long-standing presence in online telecommunications. The OneCloud service expands on this reputation by offering a variety of scalable choices for enterprises & companies of all sizes.
Avaya OneCloud runs through a public cloud via a third-party provider for small to medium-sized businesses, allowing customers to benefit from continuous service without the requirement for software and hardware buy-ins.
Larger businesses choose between a private or hybrid cloud solution, with server hardware hosted on-premises or in one of Avaya’s data centers. At this pricing point, the platform may be completely configured to meet the demands of the organization.
These alternatives combine to produce a unified communications system that combines phone, video, and message data into a single scalable system.
How Quantacom suits your Business Phone System in Australia?
Quantacom is a leading provider of cutting-edge business phone systems in Australia. We cater to the diverse communication needs of small businesses. Our cloud phone system solutions offer unparalleled flexibility and efficiency, empowering small enterprises to streamline their communication processes seamlessly. As experts in the field, we understand the significance of a reliable phone system for business operations. Our range of business phone systems, including VoIP phone system for small businesses, ensures crystal-clear communication and enhanced collaboration, all while minimizing costs.
With a strong foothold, Quantacom stands out as a trusted partner for businesses seeking the best business phone systems australia. Our comprehensive offerings encompass a wide array of features designed to optimize communication, such as VoIP capabilities for small business phone systems. We recognize the unique requirements of small enterprises and offer tailored solutions, including PBX phone systems. Especially to ensure efficient call management and a professional image. A business phone system from Quantacom not only empowers small businesses with the latest in communication technology but also equips with tools necessary to compete effectively in today’s dynamic market landscape.