In a world where technology is always changing. Businesses need to stay ahead.
A key development that’s changing the way we communicate is using cloud based phone systems.
This simple guide will break down the idea of cloud based phone systems. Making this concept easy to understand. Showing you how simple it is and the advantages it brings. And also how it can change your business communication.
Understanding Cloud Based Phone Systems
A cloud-based phone system is similar to a regular PBX. But there’s a difference. The servers handling the calls are in the cloud. You access them through the Internet.
This is especially useful as the Australian telecoms industry is moving away from the old copper line network. Cloud phone systems are now becoming popular replacements for older PBX systems. Making communication more accessible and convenient.
Switching to a cloud-based phone system is not just about replacing an old system. It brings several benefits:
- Firstly, it is easy to set up and adjust.
- Secondly, you won’t need expensive servers on-site.
- Additionally, you can control it from anywhere using a simple web interface.
- Lastly, it can operate smoothly across various branches or locations.
The Rise of VoIP Technology
With the rise of nbn™ and fibre connections, Voice over Internet Protocol (VoIP) has become easier and more dependable.
As a result, traditional analogue calls are gradually being replaced. The aging copper line network is expensive to maintain. In many places, it’s being phased out within 18 months of nbn™ or other fibre connections becoming accessible.
Once this transition occurs. Making and receiving calls will only be possible through VoIP and mobile services.
Understanding VoIP is not too complicated. It’s like the usual way we make and get calls. The main change is that now your voice turns into sound data sent over the internet.
Surprisingly, you can still use your regular phones for this. With VoIP, you can use IP Handsets or just your computer to make and get calls.
If you decide to switch to VoIP. You only need to tweak some cables at your workplace. But you won’t have to spend a lot on new equipment. It’s a simple shift that can open up new possibilities.
To use VoIP, you just need NBN™ access and a compatible NBN™ plan that supports VoIP.
The size of your NBN™ plan depends on how many calls you want to handle at the same time. For most businesses, an NBN50 plan offers sufficient bandwidth.
Find out more about Quantacom’s NBN™ plans to get started.
How a Cloud Phone System Works?
Have you ever thought about how a cloud phone system operates?
Well, it’s like understanding how VoIP works. In simple words, a cloud phone system lets you make calls over the internet instead of using a traditional phone line.
Here’s the deal.
All your voice calls are sent over the Internet. Making it super easy to replace those old physical PBX systems with a new setup. This new setup is hosted on a secure off-site server managed by a VoIP provider. Now, this server takes care of handling both incoming and outgoing calls.
But wait, there’s more.
The VoIP provider also hooks you up with an app. The app lets you customize your phone system and its features to match your needs. So, your business has a super flexible phone system that you can tweak according to what works best for you.
And here’s the best part.
No need for a physical PBX system anymore. Which means no more dealing with the costs and difficulties of setting up and maintaining it. You still get all the features and benefits of a PBX system. Plus you manage everything remotely using the cloud.
You also get to keep your existing business phone numbers. You can transfer them easily to this new cloud phone system. Making sure there’s no disruption to your business.
If you want to know more, check out Quantacom’s cloud phone system. It’s all about making things easier for you.
Top 3 Benefits of Using a Cloud Phone Systems
A cloud phone system brings several benefits. Aside from avoiding the need to keep and manage servers on-site.
Firstly, you don’t have to worry about setting up and looking after servers in your office. With a cloud phone system, everything is handled online.
Moreover, it provides other advantages. Let’s explore these benefits one by one.
1. Lower Costs
The initial expenses for a cloud-based phone system are often much less compared to setting up or upgrading a traditional PBX system. Plus, you may not always need to update the onsite cables.
Your VoIP provider takes care of the server. Moreover, ongoing maintenance and support costs are usually included in the monthly phone system fee.
This means less reliance on onsite support, making it more cost-effective.
Additionally, a single cloud phone system can serve multiple locations. So, if your business has several branches or offices. They can all link up to the same phone system. Leading to even more monthly savings.
2. Easy Management and Greater Flexibility
Adding a new line is super easy. Just like adding more users to your plan. There’s no need to activate a physical line at the exchange. The new line becomes available instantly.
Plus, you have the flexibility to remove users from your plan, depending on contract commitments. This gives you complete control over the number of lines you pay for each month.
Cloud phone systems offer support for both a physical receptionist and an auto-receptionist feature. The automated system answers all incoming calls. Allowing callers to choose their desired department from a menu of options.
This makes a cloud-based phone system a great solution for smaller businesses that couldn’t afford a PBX system before.
You can easily set up hunt groups and sequential ringing sequences using the web app provided by your VoIP provider.
While some features are optional add-ons. Many are included by default. Also, you can manage the majority of them yourself.
3. Simplified Communication with Cloud Phones
Cloud phone systems have a feature called unified communications. This means you can make and get calls on different devices like a softphone, regular phone, or your mobile.
A softphone is just an app on your computer that lets you make and pick up calls. So, you don’t need a special phone for the cloud system.
These systems also have a feature called simultaneous ringing. When someone calls you. Both your computer and mobile phone ring at the same time. You can answer from either one.
If you start a call on your computer. You can smoothly switch it to your mobile and move around. Even leave the office while you talk.
So, if you’re away from the office. You can still answer work calls on your mobile without the caller needing to call your mobile number.
Enjoy Easy Communication with Quantacom
Switching to a cloud based business telephone system isn’t just a tech upgrade. It’s a smart move toward cost-effective, flexible, and unified communication. If you’re ready to future-proof your business communication. Explore Quantacom cloud based business phone systems and other phone systems for businesses and offices.
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